Shipping & Returns

From Purchase to Delivery
Please read

Our shop is located in Nice, on the french riviera, FRANCE. Shopping way may be possibly a slightly different than in your country. Please read the following chapters before to place your order. Your order will be handled on the basis of your register and acceptance to the shop conditions.

About shipping and taxes
The carriage is based on the metered measures system. The products characteristics, their weight for shipping estimation (economy or priority shipping) are determined on a meter / kilogram base.

You will find your personalised shipping fee by clicking and highlighting your country in your shopping cart.

The weight of each item you can view also includes the weight of packaging materials.

For the commodity of our customers a TOTAL FEE CALCULATOR will give you the exact shipping and tax fee for your personal order.

Taxation of your order will be calculated depending on your residence country.

You will find a personnalized shipping + taxes fee calculation in the step 2 of 3 of your shopping cart.

You will need to register and indicate your adress to acceed to the step 2 of 3 of the shopping cart.

The Taxes + Shipping estimate is an automated reply that you receive from the server before your order. It corresponds to the effective shipping + taxes fee that will be charged for your order.

Customs duty
Packages to countries outside the EEC may be taxed at customs.

The USA example:

Most goods used or new, arriving into the United States for personnal use are liable to Customs duty.

Provence Decoration ships parcels by the International Postal Service via the French Postal Service directly linked to USPS, in the respect of Universal Postal Convention.

Merchandise shipped through the international postal service may be forwarded upon its arrival in the United States to one of U.S. Customs and Border Protection (CBP) International Mail Branches for clearance.

If the value of your purchase is less than $2,000 in value, and is being shipped by mail it will be imported as an informal entry.
Clearing goods through CBP as an informal entry is less arduous a process than clearing them by filing a formal entry. A CBP official will usually prepare the paperwork for importing it, assess the proper duty if any is owed, and release it for delivery.

If any duty is owed, CBP will charge a Postal processing fee for clearing your package. Duty and the processing fee are usually paid at your local post office, where your package is forwarded.
Packages whose declared value is under $200 will generally be cleared without any additional paperwork prepared by CBP.

This shipment way is considered by far the most of online buyers as the most inexpensive shipping method for shopping from abroad for equal guarantees than those proposed by carriers companies and customs brokers as or .
In practic, statistically, 1 of 5 packages up to $2000 will be custom taxed and much less of packages up to $200.

Indeed, unlike these companies that include a customs broker service fee on which they take a wide margin beneficial, USPS charges at most a $5.35 custom clearance fee if the parcel is customs taxed.

Moretheless, with the International Postal Service you can choose among various options for tracking, insurance or recommendation of your parcel for the most competitive rates.

Returns

If for any reason, you are unhappy within ten days from the receipt of any of our products, we will according to your choice:
- replace it with an item of same or like quality or,
- refund you the value of the item
In these cases, write us an email with the reason of the return. After you received our answer send the item in its state of origin using a registered mail mode. The refund will be made to your account at the reception of the registered item.

Provence Decoration will not be able to offer free shipping on purchases returns and new sending.

Shipping charges will be added before your account is billed. All merchandises are subject to standard shipping charges. All in stock item shipping within 3 days. All out of stock and special orders shipping in 7-14 days.

Get easy access by registering!
Once you register, the entering of your address can be omitted from the next visit to our shop. It is very convenient and you can get fast estimates.
To register, please visit 【My page】.

Payment methods
Provence Decoration accepts payments via "Credit Cards" and "Paypal".

Once you have validate your shopping cart clic on to acceed to the step 3 of 3 "Order confirmation".

You will see that "payment method" is indicated as "Paypal" and "Stripe secure payments" which accept VISA,Mastercard, American Express,Diners.

PayPal allows you to pay with your usual credit card even if you do not have account with them.

If you are a credit card user click on the "continue" link in the left side of the Paypal page, just above of the credit card image .

Order optimization and Shipping calculation

Your order will be shipped to you through "La Poste", the French national postal service.

Our shipping fee is therefore based on "La Poste" international tariffication.

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It includes:

1. a sending by airmail.

Observed delays:

- Germany, Belgium, United Kingdom, Netherlands, Luxembourg, Italy, Russia, Spain, Denmark, Finland, Norway, Sweden, Switzerland
approximately 5 business days.

- Australia, USA, Hong Kong, Japan, China and South Korea:
approximately 12 business days.

Delays are observed delays.
Deliveries being provided by the International Postal Service, Provence Decoration cannot however garantee these delays.

USA special treatment, message from "La Poste"
Due to new safety regulations applied to all USA inbound air freight since 2010 November 18th; La Poste cannot meet any longer its usual transit time commitment toward this destination. In the mean time La Poste implements all necessary means to transport all shipments towards the US within the best possible time frame.

2. a tracking number for follow. Once your package is posted we will send you an email with your parcel number and the link to the page were you will be able to track it.
The monitoring is possible from:
- the entrance in the destination country for parcels up to 2kg
- from the deposit in the French Post Office for parcels from 2kg

3. an Insurance: Compensation for loss or damage of 23 euros / kg ( in the limit of the maximum weight of 7 kgs).

Optional on demand Ad Valorem insurance available: up to 1500 euros for 1 extra ? per additional insured 150? (thank you to contact us before ordering to purchase this optionnal insurance).

4. Hand over on signature. In case of absence, a notice is left in the mailbox of the addressee. He indicates the address of the post office where to pick up the parcel. The addressee has then 15 consecutive days to take it back.

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Delivery price increases at each round kilo.

Therefore we recommend that you place your order for a weight as close as possible to the nearest superior kilogram.

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Shipping by "COLISSIMO" available

For a volume until 37.5/25/19.5cm and 7 kilograms. Can be shipped by 「High Priority Flight treatment」, the delivery delay is faster of 2 to 6 days, excepted for USA due to new safety regulations applied to all USA inbound air freight since 2010 November 18th.

Please contact us if your country would not appear in the drop down list. Delivery is available to all countries.

If you want to know how full is the box before validating your order, please send us your request by placing a message in the shopping cart with your order.We will check for you*.
Optimize your purchase, invite your family, invite your friends. Shop wisely ♪


* This service is available for all countries.